Returns Policy

Overview

You may return your purchase to RGConsultants for a refund by obtaining written authorisation within 14 days of the delivery date. To obtain authorisation please email your invoice or order number and reason for return using the contact form. Alternatively you may contact  us on 07885965030.

We will advise you of the return address or collection details upon written authorisation. Please do not return any orders to our office or any other address without written authorisation.

Please allow up to 14 days from receipt of the returned goods for refunds to be processed and credited to your account.

Please Note. Returns are subject to the following conditions.
This policy is offered in addition to your statutory rights.

General Returns Terms and Conditions (applies to all returns)

• You must have received written authorisation from our customer service department.

• The product must be in “as new” condition, with original packaging and with all manuals and accessories.

• The product must be in exactly the same condition as when delivered.

• Any postage and packing costs incurred on returned items are non-refundable.

Consumer Returns Terms and Conditions (applies to consumer only and is in addition to the general terms outlined above)

• The product must be returned within 28 calendar days of being given written authorisation to do so.

• Upgraded chargeable delivery services are non-refundable.

Business Returns Terms and Conditions (applies to businesses only and is in addition to the general terms outlined above)

• The product must be returned within 5 calendar days of being given written authorisation to do so.

• Any original delivery charges incurred by RG Consultants are non-refundable. We will advise you of these charges upon your return request.

• There may be a restocking / handling charge applicable to your return. We will advise you of this upon your return request.

Replacements

If the product you purchased is faulty, we may offer an exchange or refund as appropriate, in accordance with your legal rights.

We will advise you of the return address or collection details upon receipt of your faulty items report. Please do not return any orders to our office or any other address without written authorisation.

Please contact us on 07885965030 if you feel your purchase is faulty.

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days.   If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method, as agreed.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we’ll issue a replacement or full refund to you via your original payment method, as agreed.

We test returned items, and if a returned item is found not to be faulty by our technicians we will be unable to provide you with a refund. In this instance we can return the item to you or allow you to collect it. Any transport costs incurred due to this will be chargeable.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.